Welcome to the Privacy Notice of Happiveda Solutions Private Limited (hereinafter referred to as “Company”, “Happiveda”, “we”, “us” or “our”).
This Privacy Policy (“Policy”) explains how we collect, use, disclose, store and transfer Personal Data (as defined below) through platforms owned or managed by the Company, including www.happiveda.com and any related mobile websites or applications (collectively referred to as the “Platform(s)”), in relation to individuals who browse, access, interact with, or provide information through the Platforms, or whose data is otherwise collected, received or processed by the Company in connection with the offering and sale of its products and services (collectively referred to as “Products”) (hereinafter referred to as “customer(s)”, “you”, “your”).
We are committed to respecting your privacy and safeguarding your personal data in accordance with applicable laws. By accessing or using the Platforms and providing your personal data, you confirm that you have read, understood and agreed to this Privacy Notice.
APPLICABILITY
This Privacy Notice applies to all personal data collected by Happiveda in connection with its products and services, whether collected directly from you or indirectly through third parties acting on our behalf. We collect and process personal data in compliance with applicable laws in force in India.
This Policy does not apply to:
- Personal data collected offline unless specifically referenced
- Websites or applications not linking to this Policy
- Customers located outside India
- Third-party websites to which our Platform may link
By providing your mobile number to us, you expressly consent to receive communications relating to our services, including transactional and promotional communications, even if your mobile number is registered under the Do Not Disturb list or the National Customer Preference Register under the Telecom Commercial Communications Customer Preference Regulations, 2018.
Notwithstanding your registration under any fully blocked or partially blocked category of the National Customer Preference Register, you expressly provide informed consent to receive communications, including commercial communications, from Happiveda in relation to its services. You acknowledge that such communications shall not be treated as Unsolicited Commercial Communication under applicable telecom regulations.
PERSONAL DATA THAT WE COLLECT
We may collect the following categories of personal data across various touchpoints for the purposes outlined in this Privacy Notice.
Personal Identifiable Information
Information such as your name, email address, postal address, contact number including numbers used to contact customer support, and similar identifiers.
Demographic and Preference Information
Details such as date of birth, location, favourite products, interests, professional information, lifestyle inputs, hobbies and similar data voluntarily shared by you.
Login Information
Username and password created by you for accessing your account, shipping recipient names and addresses, associated contact details, and IP addresses.
Service History
Order history, purchase records and buying patterns on our Platforms.
Platform Usage Information
Information collected through cookies and similar technologies including IP address, device identifiers, browser type and version, time zone setting, operating system, connection information, and browsing behaviour.
Financial Information
Payment-related information such as bank account details, debit or credit card details, UPI details or other payment instrument information submitted on the Platform. Payment information is processed through secure third-party payment gateways.
Product Usage Experience
Information regarding your experience with our products or services, including feedback, complaints or grievances submitted to us.
COLLECTING AND PROCESSING PERSONAL DATA FOR IDENTIFIED PURPOSES
Collection of Personal Data
Online Platform
We collect personal data when you interact with our online Platforms, including when you subscribe to newsletters, complete surveys, register accounts, create profiles, place orders or participate in campaigns.
Other Channels
We may collect personal data offline through:
- Customer care interactions or support requests
- Participation in events, campaigns, promotions or contests
- Enquiries or purchases made through authorized business outlets
From Other Sources
We may obtain personal data from:
- Publicly available sources
- Data aggregation companies
- Joint marketing partners
- Agencies acting on our behalf
- Social media platforms based on permissions granted by you
Automatically
We may use cookies, pixels, web beacons, applications and similar technologies to collect information regarding your interaction with our Platform, including session details, response times, navigation paths and browsing patterns. Such information may also be used for fraud prevention and diagnostic purposes.
PROCESSING PERSONAL DATA OF A CHILD OR PERSON WITH DISABILITY
We do not knowingly collect personal data from children below 18 years of age.
If we become aware that personal data of a child below 18 years has been collected inadvertently, we will take appropriate steps to delete such data promptly.
Personal data may also be used for age verification and to obtain parental or guardian consent where required under applicable law.
USING YOUR PERSONAL DATA FOR IDENTIFIED PURPOSES
We may use your personal data for purposes including but not limited to:
Order Processing and Fulfilment
- Processing and delivering your orders
- Informing you about order status
- Handling returns and refunds
Order Support
- Responding to product queries, complaints, and feedback
- Providing customer service support
- Personalizing product recommendations based on your interaction history
Events, Campaigns and Marketing
- Inviting you to participate in contests, campaigns and promotions
- Managing newsletter subscriptions
- Informing you about new launches, offers and updates
- Understanding purchasing behaviour from advertisements and partner platforms
- Tailoring content and product offerings based on preferences
Research and Other Purposes
- Evaluating product performance before launch
- Conducting internal training and quality checks
- Improving overall service offerings
Consented Data from Third Parties
Where you have consented to third parties sharing data with us such as age, lifestyle stage or interests, we may use such data to identify customers with similar preferences and tailor advertising communications accordingly.
PERSONAL DATA SHARING AND DISCLOSURE FOR IDENTIFIED PURPOSE
Within Happiveda, personal data may be shared for legitimate business and operational purposes.
Third Parties
We may engage third-party service providers to assist in order processing, payment collection, website hosting, analytics, marketing, research, customer support and other operational services.
We may also share personal data with advertisers, advertising networks, analytics providers and social media platforms for promotional and marketing activities.
Such third parties are permitted to process personal data only for the purposes for which they have been engaged and are required to implement appropriate safeguards.
Business Transfers
In the event of restructuring, merger, acquisition, asset sale or similar transaction, personal data may be transferred as part of business assets, subject to the commitments made under this Privacy Notice.
Legal and Regulatory Purposes
We may disclose personal data to comply with legal obligations or in response to lawful requests from regulatory authorities or courts.
SECURITY SAFEGUARDS FOR STORING PERSONAL DATA
We implement reasonable technical and organizational security measures to protect personal data against misuse, loss, unauthorized access, alteration or disclosure.
We maintain procedures to detect and respond to suspected data breaches. However, we shall not be liable to any customers for any loss, damage ( whether direct, indirect, consequential or incidental) or harm caused to the Customers due to the unauthorised access or misuse of the Personal Information by any third party.
If you believe your personal data has been compromised, please contact our Grievance Officer immediately.
LINKS TO THIRD PARTY SITES OR APPS
Our Platform may contain links to third-party websites or applications. These platforms operate under their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy policies of every external website or application you visit.
RETAINING YOUR RECORDS
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice, provide continued access to your account, comply with legal obligations, resolve disputes, and enforce agreements.
Even after deletion, personal data may remain in backup or archival systems for audit, legal, tax or regulatory compliance.
Retention periods are determined based on:
- Duration of our relationship with you
- Legal obligations applicable to us
- Applicable limitation periods
- Ongoing disputes or investigations
HONOURING YOUR PRIVACY RIGHTS
Under the Digital Personal Data Protection Act, 2023, you may exercise the following rights:
- Right to Access
- Right to Correction and Update
- Right to Erasure
- Right to Grievance Redressal
- Right to Nominate
- Right to Withdraw Consent
We may maintain records of communications to address your requests effectively.
AVAILABLE TO ADDRESS YOUR PRIVACY QUERIES
In accordance with the Information Technology Act 2000 and Rules made there under the name and contact details of the Grievance Officer are provided below.
Grievance Officer Name: Shivani Behl
Address: 401, Floor 4, Raheja Princess, S.K. Bole Road, Agar Bazar, Dadar West, Mumbai City, Maharashtra, 400028, India
Email: happitohelp@happiveda.com
Contact Number: 7304558827
Working Hours: 10:00 AM to 5:00 PM
KEEP AN EYE OUT FOR CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice periodically. Any changes will be reflected by revising the Last Updated Date below.
Continued use of our Platform after updates constitutes acceptance of the revised Policy. Where required, we will seek additional consent before processing personal data for a new purpose inconsistent with the original purpose.
Last Updated Date: 1st March 2026
CONSENT
I acknowledge that I have read and understood this Privacy Notice and agree to the processing of my personal data by Happiveda Solutions Private Limited for the duration of my relationship with the Company and for such period as the Company retains such data in accordance with this Policy.