This Order Cancellation, Return and Refund Policy governs purchases made on www.happiveda.com operated by Happiveda Solutions Private Limited (“Happiveda”, “Company”, “we”, “us”, “our”).
By placing an order on the Platform, you agree to the terms set out below.
1. ORDER CANCELLATION
Orders may be cancelled only prior to dispatch from our warehouse.
Cancellation requests must be made by contacting customer support with the order number and registered contact details.
Once an order has been dispatched, it cannot be cancelled.
Happiveda reserves the right to cancel any order at its sole discretion, including but not limited to the following circumstances:
- Product unavailability
- Errors in pricing or product description
- Suspected fraudulent transaction
- Bulk purchases indicative of resale
- Non-serviceable delivery location
- Failure to verify payment
If an order is cancelled by Happiveda after payment has been processed, the amount paid will be refunded to the original mode of payment.
2. RETURN ELIGIBILITY
Due to hygiene, safety and product integrity considerations applicable to personal care and wellness products, Happiveda does not accept returns of products that have been opened, used, partially consumed or tampered with.
Returns will only be accepted in the following cases:
- Product delivered is damaged
- Product delivered is defective
- Incorrect product delivered
- Product delivered is expired
Return requests will not be accepted for:
- Change of mind
- Allergic reactions or individual sensitivities
- Personal dislike of fragrance, texture or results
- Minor packaging damage that does not affect product quality
3. RETURN REQUEST PROCESS
To initiate a return request:
- You must notify us within 48 hours of delivery
- You must provide your order number
- You must share clear photographs and, where requested, an unboxing video showing the issue
- Images must include outer packaging, shipping label and product condition
Failure to report within 48 hours of delivery may result in rejection of the request.
Happiveda reserves the right to determine eligibility of return requests after review. The decision of the Company shall be final and binding.
4. REVERSE PICKUP AND SHIPPING
If a return request is approved:
- Reverse pickup will be arranged where serviceable
- The product must be returned in original packaging with all labels intact
- The product must be unused and in saleable condition
If reverse pickup is unavailable at your location, you may be required to self-ship the product. Shipping reimbursement, if applicable, will be at Happiveda’s discretion and subject to submission of valid shipping receipts.
Happiveda shall not be liable for loss or damage of products during transit in cases where the customer self-ships the return.
5. REFUND POLICY
Upon approval of a return request:
Prepaid Orders
Refunds will be processed to the original mode of payment.
Cash on Delivery Orders
Refunds will be processed via bank transfer or UPI to the details provided by you.
Refunds will be initiated within 15 business days from the date of approval of the return request. The actual credit of funds may vary depending on your bank, payment provider or financial institution.
The following amounts are non-refundable unless the return is due to an error attributable to Happiveda:
- Shipping charges
- Cash on Delivery convenience fees
- Payment gateway charges
- Handling charges
Happiveda shall not be responsible for delays caused by banks, payment gateways or technical issues beyond our control.
6. REPLACEMENTS
Where applicable, Happiveda may offer a replacement instead of a refund.
Replacement orders will be processed only after verification and may require return of the original product.
If a replacement product is unavailable, a refund will be processed in accordance with this Policy.
7. FAILED DELIVERY OR REFUSED ORDERS
If an order is returned due to:
- Incorrect or incomplete address
- Multiple failed delivery attempts
- Customer refusal to accept delivery
Refunds, if processed, will be made after deduction of applicable shipping and handling charges.
Re-shipping of such orders will incur additional shipping charges.
8. FRAUD PREVENTION
Happiveda reserves the right to:
- Refuse return or refund requests in case of excessive or repeated claims
- Block accounts suspected of misuse
- Refuse service where fraudulent behaviour is detected
We may require additional verification in suspicious cases.
9. FORCE MAJEURE
Happiveda shall not be liable for delay or failure to perform obligations where such delay or failure results from events beyond reasonable control, including natural disasters, strikes, pandemics, governmental actions, courier disruptions or other force majeure events.
10. LIMITATION OF LIABILITY
Happiveda’s liability in relation to any product shall not exceed the amount paid by you for that product.
Under no circumstances shall Happiveda be liable for indirect, incidental or consequential damages.
11. GOVERNING LAW AND JURISDICTION
This Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
12. CONTACT INFORMATION
For cancellation, return or refund related queries, please contact:
Email: happitohelp@happiveda.com
Phone: 7304558827
Working Hours: 10:00 AM to 5:00 PM, Monday to Friday, excluding public holidays
All requests must include your order number for faster resolution.